Returns & Refund Policy

We want you to love what you wear. If you’re not feeling your Oh Krab! piece, here’s how returns work.

Return Window

• Returns are accepted within 3 days of delivery.
• Item(s) must be unworn, unwashed, and in original condition with all tags, packaging, and the Oh Krab! “DO NOT REMOVE THIS LABEL” Tag intact.
• Once the “DO NOT REMOVE THIS LABEL” Tag is removed, the garment becomes non-returnable.
• All original tags and labels must be intact.
• The product must be returned in the original packaging to avoid damage in transit.

Please note: Exchanges are allowed only once per order. Items that do not meet the above criteria will not be accepted for return.

Non-Returnable Items

• Items bought on sale or during special promotions.
• Customised or altered pieces (Unless Defective).
• Worn or damaged garments.
• Gift Cards
• All Accessories

Exchange vs Refund

• You can opt for an exchange (size or style) or a store credit valid for 6 months.
• Refunds (to the original payment method) are processed only for defective or wrong items sent.

How to Start a Return

• Email at ohkrabshop@ohkrab.com with your order number and reason for return.
• Customers are required to send the product back to our official address at their own cost.
• A flat return shipping fee of INR 200 will be borne by the customer.

Return Address:

Oh Krab!
Plot No 17,
Sector 7, IMT Manesar,
Gurgaon, Haryana – 122050

Defective or Incorrect Items

If you receive a defective or incorrect item, please raise a request within 48 hours of delivery by emailing us at ohkrabshop@ohkrab.com.

You will need to share the following:

• Order number
• Description of the issue
• Unboxing video clearly showing the defect

Once verified, we will arrange an exchange or provide store credit as applicable.

Sizing Issues

In case of sizing concerns, please share:

• A photo of the product worn or laid flat
• A brief description of the alteration or exchange required

Our team will evaluate and assist you with the best possible resolution.

Quick Tips

• Always try on garments without removing the “DO NOT REMOVE THIS LABEL” Tag.
• Keep original packaging handy until you’re sure you’re keeping the item.

Refunds

All refunds are issued in the form of store credit, subject to the conditions below:

• Store Credit Issuance: Once the returned item passes our quality check, store credit for the product value will be issued via email.
• Validity: Store credit is valid for 6 months from the date of issue.
• Processing Time: Please allow 7–10 business days for processing from the date we receive the return. A confirmation email will be sent once the credit is issued.

For any assistance, please don’t hesitate to contact our customer care team. We appreciate your understanding and cooperation.